We are looking for a bilingual Service Desk agent who provide essential support to Customer’s PC users and with excellent client skills.

Key Responsi bilities: Call and Incident Handling

This is a Service Desk role where the candidate would provide Level 2 User IT support, instruct users on usage of software, announce urgent/important information from IT group, receive and work on software and network request. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users.

Skills And Experience Req u ired:

  • Excellent knowledge of minimum following applications: Windows 10, Microsoft Office, Internet Explorer, Cloud, VPN, applications and with antivirus and encryption agents
  • Minimum 1 year in similar roles
  • Excelle nt Verba l and Written comm u nication skills
  • Time availability, bei ng able to include weeke nd shifts
  • Customer-oriented and problems solving

Para sumarte a esta propuesta, puedes enviar tu CV con referencia al cargo (Ref. SDL2) a: postulantes@aegisconsultora.com

Se valorará registro conforme ley 19691 art 8