Key responsibilities include:

  • Own support tickets and issues that are in the Global Desktop queue.
  • Escalate issues to other support teams and vendors if required.
  • Attendance to all major incidents in the shift.
  • On-call at weekends on a rotational basis.

Skills, Qualifications and Required Experience:

  • Windows 10 ‐ in-depth technical experience
  • Powershell
  • Experience in 3rd level support particularly in the desktop space using Microsoft platforms
  • Experience of designing solutions to address technical problems and adding business value

Send your resume with the detailed reference to:

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